Just so you know, and are kept up to speed on these things, all my posts about technology will now be on tsg.com/blog. It’s not like you and I have fallen out or anything, but realistically, more people will read it there and clearly I need to feed the narcissism :) Be grateful: there are a whole heap of other authors on there giving our their opinions.
This site will, in due course, be about me and giving you info about how you can reach me or see what I’m up to.
Thanks for reading to date – and keep checking in here for bits and pieces.
I recently blogged for TSG’s CTO blog, dontgetbloggeddownbytechnology.com (the puns get even better!)
New applications technology has often struggled to find its real use (particularly business technology). Usually, there has to be a need/benefit combination to justify the purchase of a licence or subscription so that someone in the IT team can go and make the necessary purchase.
However in business, apps, like so many of their consumer counterparts, are starting to find their way into organisations via the back door.
Take Yammer, recently acquired by Microsoft and who placed it within the Office department. Yammer now features in the latest service release of Microsoft Dynamics CRM Online, Microsoft SharePoint and Microsoft Office 365.
But what is it? And more importantly how do businesses use it to their benefit?
To continue reading, click here.
Review: Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide by Neil Benson
This book is one of a series by Packt Publishing that covers various elements of the Microsoft Dynamics CRM 2011 product. For anyone working with this application, you will know the importance of gaining the approved accreditations required to make you credible (and potentially more valuable to both your employer and your CRM team). This text by Neil Benson, a well respected Microsoft MVP (Most Valuable Person) in the CRM community, aims to provide the reader with everything he/she needs to pass the Customization & Configuration (MB2-866) exam.
It doesn’t disappoint. Chapters are logical and flow well in terms of one’s learning, taking you through the simpler topics first allowing you to build up your skill level and experience as you go. Where there is more than one option to choose from in terms of method or approach, Benson provides details of these without passing judgement on which you should choose – that’s up to you the consultant to decide. Anyone who has ever read a Microsoft learning manual will be familiar with the format, even though this is not a Microsoft publication. This ensures that you can essentially skip the part where it defines how to read the book – you know it already. Screen shots and best practices are discussed and there are plenty of tests or tasks to practice before taking the exam. An important aide to anyone taking it.
Here’s a disclosure: I know Neil and have known him for a number of years within the CRM community. He is extremely knowledgeable about CRM and this knowledge really does come through in the text. If you also know Neil, you will appreciate he has a great sense of humour; of I had one criticism of the book, it would be that I feel this doesn’t come across strongly enough – text books can often be dull and, whilst this one is certainly not dull, getting more of Neil’s personality within the book would add to it and make it an even lighter read.
Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide by Neil Benson can be purchased here.
The page on the Packt Publishing site can be accessed here.
There have been a number of reported script errors or missing ribbons on the Case, Product, or Service Appointment entities recently.
Microsoft has identified that this issue occurs because Form Assistant is enabled but not expanded by default for entities. Here are the steps to resolve this issue:
- Open the form within System Customization
- Click the Form Properties button.
- Click the Display tab.
- Check if the Enable Form Assistant field option is selected but Expanded by Default is not selected
If the options appear as shown above, try enabling the Expanded by Default option and publish customizations. If the Form Assistant is not needed, it can also be disabled as another workaround.
More information you can find on the following KB article: http://support.microsoft.com/kb/2807519
The WordPress.com stats helper monkeys prepared a 2012 annual report for this blog.
Here’s an excerpt:
The new Boeing 787 Dreamliner can carry about 250 passengers. This blog was viewed about 1,200 times in 2012. If it were a Dreamliner, it would take about 5 trips to carry that many people.
So much has been said about iOS6 and how bad the maps are. I dislike the maps too and, to get a really detailed analysis on why it’s so rubbish, read this article by a mapping expert. However, I’m no Apple expert, but as a user who likes to think of himself as reasonably tech-savvy, and someone who embraces technological change, I just find the introduction of iOS6 a bit, well, irritating.
I should state that I updated an iPhone 4 from iOS5.1 to iOS6. I’m sorry I’m not one of those people who camp out at an Apple store, hoping to get a free Starbucks Latte whilst I wait for the next product release, but I use my phone all the time for a variety of things and, as Apple have allowed the phone be updated, the iOS6 experience can equally apply to me.
This was insanely easy once I’d removed a few hundred photographs taking up the necessary space required for the upgrade.
Introduction of the Passbook
I love the idea of this, but with only Lufthansa offering the service, it’s a bit of a let down. They should have just waited until you can actually use it.
I can cope with the redesign. I actually prefer to enter a password the first time I select something to be updated. It stops those little people with little trigger-happy fingers updating my apps without me knowing (I realise my child control mechanism is my issue to resolve; I’m just saying the old way of doing things suited my situation).
Data on 3G
For some reason, I can no longer collect email or connect to the internet via 3G. Various people have suggested contacting my network provider, but why should I have to?
It seems sluggish to me. Perhaps I have too much on my iPhone already, although I’ve seen many friends with many more apps on theirs. Maybe I don’t have enough space. It could be that the model is too old – but in that case, why not withhold it from older models?
I think I’m going to roll back to iOS5.1 if I don’t see an improvement soon. There are little things I do like – for example, I like the way the title bar(?) changes colour to match the relevant app. And I genuinely love the Do Not Disturb feature. I just don’t feel there’s enough for me to be an advocate of the OS and it’s made a pleasurable experience less pleasurable.
I was pointed to this post by Microsoft’s TechNet on the BYOD ‘trend’ as they put it. It gives some stats on how organisations feel about it.