I’m back for 2015

2015 is going to be a fantastic year, I can just feel it.  There are lots of reasons for you to pay attention to this blog in 2015, but this post is certainly not one of them.

I’ve not promoted the blog for over a year.  That’s deliberate; I’ve been blogging away on tsg.com/blog, an award-winning blog by the way, and hopefully will continue to do so.  Just in case you come across this site (as my stats show people still do) please do bookmark it for future reference, and you will see much more interesting posts and other content later in the year.

Happy New Year!


Now on TSG.com

Just so you know, and are kept up to speed on these things, all my posts about technology will now be on tsg.com/blog. It’s not like you and I have fallen out or anything, but realistically, more people will read it there and clearly I need to feed the narcissism :)  Be grateful: there are a whole heap of other authors on there giving our their opinions.

This site will, in due course, be about me and giving you info about how you can reach me or see what I’m up to.

Thanks for reading to date – and keep checking in here for bits and pieces.


Stop, Yammer Time

I recently blogged for TSG’s CTO blog, dontgetbloggeddownbytechnology.com (the puns get even better!)

New applications technology has often struggled to find its real use (particularly business technology).  Usually, there has to be a need/benefit combination to justify the purchase of a licence or subscription so that someone in the IT team can go and make the necessary purchase.

However in business, apps, like so many of their consumer counterparts, are starting to find their way into organisations via the back door.

Take Yammer, recently acquired by Microsoft and who placed it within the Office department.  Yammer now features in the latest service release of Microsoft Dynamics CRM Online, Microsoft SharePoint and Microsoft Office 365.

But what is it?  And more importantly how do businesses use it to their benefit?

To continue reading, click here.

Happy Birthday Dear Blog

Ah, how sweet.  It’s been a year since I started blogging.  What have I learnt in that time?

  1. Blogging needs to be fun, not a bind.  I don’t want to blog every day and it’s not a competition to see who blogs the most.  Why bother blogging stuff that’s totally irrelevant? (Apologies if this post ironically falls into this category)
  2. Always link to as many previous posts, blogs or websites as possible – this increases traffic
  3. But it’s not all about how many readers you have – I do this blog for me.
  4. Make your blog look personal and different.  Whilst you probably will use a theme, don’t use the theme that everyone else uses.
  5. Publicise your blog using multiple media networks: Google+, Facebook, LinkedIn, Twitter
  6. Make sure you’re grammar and spelilng is correct – no one likes to read bad English.



As someone who has two small children, it seems that even at weekends, I am forbidden a lie in.  That’s great when BBC Click is on at 7.45am.  This week, I discovered that Vizualize.me was finally available.

I love infographics.  I wish I was more arty to be able to produce them in a business related setting (that’s probably why we have a graphic designer at work) so this site is a great concept.  It takes your details from LinkedIn, allows you to add further details and then displays them graphically.

To give you an idea of what this is like, take a look at my profile here.

There is still more work to be done on this site, in my opinion, but the idea is great, and certainly helps anyone’s CV/profile stand out from the rest of the black and white dross one receives when advertising a job.

CRM Mobility Options


It seems everyone in the office (alright, not everyone) is talking about mobility options for CRM.  Why?  To me it seems the latest craze in the ever changing CRM world and I don’t think it’s completely founded on need.

Having worked in the CRM world for ten years now, I’ve seen fads come and go, and the need for mobile solutions for CRM has also come and gone.  I remember, particularly, how much people wanted CRM on PDAs, as they were then referred to.  It failed because the screens were too small, the connection wasn’t available and the core CRM products just tried to push the same desktop experience to the mobile device.

Is this any different now?

The screens are no longer small.  Tablets are all the rage but they do genuinely allow you to at least look at information in a readable font size.  Net connection on the device is also much better, although 3G coverage required to get a truly mobile experience is dicey in the UK at best.  Because memory is so cheap (and small), storage capabilities have allowed offline capabilities.  And you can now create a unique mobile experience cutting the unwanted view/screens/fields etc. to minimise data transfer.

There are several products we’ve been looking at at Concentrix TSG lately: CWR Mobility, Resco, TenDigits, SageCRM iPhone Client to name a few.  Over the coming weeks and months, I’ll write a quick review of each as I get to use them.

I accept that mobile CRM is more likely than ever to come to a useful fruition; I use my iPad all the time, albeit not for business.  What is most interesting to me is whether the usability of the individual products dictate the device on which they should be used, or whether the opposite is true; that an MD’s insistence on using his iPad ensures total exclusivity.